Customer service engineer

Description

du poste

Au fil des années, Malvern Panalytical a acquis une solide réputation en tant que principal fournisseur mondial d'instruments analytiques et de logiciels.

Nous recherchons un ou une candidate pour devenir l’un des nôtres en tant qu’un ingénieur service clients.

Après une période de formation, cette personne sera en charge de la maintenance des équipements des marques de Malvern Panalytical chez nos clients en France.


Activités

Sous la responsabilité de son Team Leader et au sein de l’équipe en place, il/elle intervient en support direct auprès des clients des secteurs industriel et académique pour la maintenance et la réparation des instruments et logiciels associés.

Avec un objectif de réaliser un travail à haute valeur ajoutée, il/elle a pour mission d’assurer une véritable expertise de service technique sur les instruments d’analyses installés, et d’apporter les informations techniques de qualité aux clients utilisateurs.

Il/elle intervient également pour détecter et faire remonter à l’organisation globale d’éventuels besoins clients.


Missions

Poste basé en région Bordeaux avec de nombreux déplacements en France.

Appréhender les instruments, logiciels et technologies associées après des formations internes; intégrer les process de maintenance et réparation internes à l’entreprise.

1. Être responsable de la bonne conduite de ses propres activités après-vente dans le respect des engagements de l’entreprise vis-à-vis de ses clients (délais, contenus, résultats) et de l’équipe interne (commerciaux, logistique, administratif…).

2. Diagnostiquer et résoudre les problèmes liés à la performance des instruments d’analyses; Réaliser les opérations de réparation et maintenance.

3. Apporter des réponses proactives aux clients dans le cadre de problèmes et ainsi éviter d’éventuelles interruptions imprévues de leur activité ; Assurer la formation des clients sur la bonne utilisation de leur matériel.

4. S’assurer de la satisfaction des clients en leur proposant des services (configuration, optimisation, maintenance…) qui pourraient positivement impacter la performance de leurs instruments.

Formation & Expérience:

5. Formation Bac+2/3/4 idéalement en mesures physiques, électronique, ou équivalent.

6. Première expérience professionnelle réussie dans le monde industriel ou du laboratoire, voir dans un contexte de service après-vente.


Compétences

7. Envie de construire et de développer une relation client.

8. Fait preuve de curiosité, de réflexion, de rigueur, d’autonomie dans la réparation des instruments.

9. Fait preuve de motivation, de souplesse, d’adaptation et d’organisation face à la demande client.

10. Souplesse et disponibilité liée à l’activité de réparation chez le client.

11. Autonomie.

12. Qualités relationnelles et envie de travailler en équipe.

13. Anglais impératif.

Pourquoi devriez-vous rejoindre Malvern Panalytical:

14. Un travail intéressant à temps plein dans une entreprise internationale de haute technologie.

15. Développement continu de vos compétences techniques ;

16. Salaire compétitif, bonus attractif, complémentaire santé, RTT et voiture de fonction

17. Comité d’entreprise très actif (tickets cinéma, réductions, chèque vacances… )

Intéressé à rejoindre Malvern Panalytical?

Apply Now!

#LI-MG1 #XRD #XRF #X-ray #Diffraction #particules #structure cristalline #Aeris #Empyrean #X’pert #métrologie #détection et analyse #cristallographie

Location: Bordeaux area

Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen.

Join us as we are looking for a customer service engineer in France. This role is highly visible in the company who, after a training period, will be in charge of the maintenance of Malvern Panalytical brand equipment at our customers in France.

Under the responsibility of the Customer Service Team Leader of Malvern Panalytical France within the team in place, you intervene in direct support with customers in the industrial and academic sectors for the maintenance and repair of instruments and associated software. With the objective of carrying out high value-added work, you are responsible for ensuring real technical service expertise on the analytical instruments installed at our customers' premises, and to provide quality technical information to user customers. You also intervene to detect and report to management any customer needs.

You OWN these responsibilities:

18. Understand the instruments, software and associated technologies after internal training; Integrate the company's internal maintenance and repair processes.

19. Be responsible for the proper conduct of one's own after-sales activities in compliance with the company's commitments to its customers (deadlines, content, results) and the internal team (sales, logistics, administrative, etc.).

20. Diagnose and resolve problems related to the performance of analytical instruments; Carry out repair and maintenance operations.

21. Proactively respond to customer issues to avoid unforeseen business interruptions; Provide training to customers on the proper use of their equipment.

22. Ensure customer satisfaction by offering them services (configuration, optimization, maintenance, etc.) that could positively impact the performance of their instruments.

Your educational background and experience:

23. Education (bac +2) in Electronics, chemistry, Physics or Biology;

24. Solid technical experience in PC configuration and software

25. With reputable professional experience in an after-sales service in the laboratory or industrial branch.

Your Competence and Skills:

26. Flexible and customer oriented;

27. Entrepreneurial attitude; this is an independent role with extensive travelling;

28. Enjoys frequent traveling

29. Solution driven and strategic problem solver

30. Detail loving geek with technical flair

31. Working in a structured, well organized way and submitting reports in a timely manner;

32. Excellent social and communication skills

33. Native French speaker and good knowledge of English language

Why you should join Malvern Panalytical:

34. An interesting full-time job in an international high-tech company.

35. Continuous development of your technical skills;

36. Competitive salary, bonus scheme, healthcare, RTT and company car.

Interested to join Malvern Panalytical?

Apply Now!

#LI-MG1 #XRD #X-ray #Diffraction

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.