Alternance - command center operations lead (w/m)

Descriptif de l'entité et de l'activité

Nos équipes Digital & IT exploitent la puissance des dernières avancées technologiques et l’histoire d'excellence industrielle d’Air Liquide pour favoriser l'innovation et permettre aux talents de s'épanouir.


Quelle sera votre contribution et comment vous épanouir dans ce poste ?


As an Operation Lead, you will work closely with the Regional managers and Command Center team to ensure operational activities are running smoothly within the Digital & IT scope You will act as a link between the Command Center, Management and the Service Lines to ensure that bottlenecks and escalations are managed rapidly


Global Coordination & Liaison: Serve as the primary point of contact between the Global-based teams and the Command Center in India. You will facilitate daily "handover" meetings to ensure technical issues identified are seamlessly transitioned to global teams for resolution.

Incident Monitoring & Reporting: Support the Command Center in tracking real-time IT performance. You will be responsible for translating complex technical data into clear, actionable "Service Health" reports for stakeholders.

Process Standardization: Audit current workflows to identify friction points and ensure global consistency in how we deploy new projects.

Project Scaling Support: Assist in the rollout of our ongoing projects by coordinating resource allocation and timelines across diverse time zones, ensuring that local requirements are met without compromising global standards.

Operational Tooling: Help manage and optimize our internal project management and monitoring to improve transparency between the Command Center and global IT teams.


Etes-vous LA personne faite pour ce poste ?


Academic Background: You are currently pursuing a Master’s degree in Business Operations, Information Technology Management, with a strong interest in international service delivery.

Level of Experience: You have successfully completed a first internship or gained initial experience in a structured corporate environment, demonstrating the maturity and autonomy needed to interface with global stakeholders.

Optional Technical Skills: Knowledge of ServiceNow and basic experience with Service Delivery Management (SDM) principles would be a significant advantage.

Mandatory Interpersonal Skills: You possess the ability to adapt to a fast-paced environment and work effectively under pressure. You are a clear and concise communicator, capable of bridging the gap between different cultures and technical levels.

You are fully fluent in English, as it is the primary working language for all daily interactions with the Command Center in India and global IT teams.


Nos différences font notre performance

Chez Air Liquide, nous nous engageons àcréer un environnement de travail collaboratif et inclusif qui reflètela diversité de noscollaborateurs, de nos clients, des patientsetde nos parties prenantesainsi quedes cultures à travers le monde.

Nous accueillons et considérons les candidatures de tous les candidats qualifiés, quel que soit leur parcours. Noussommes convaincusqu'une organisation diversifiéepermetà nos collaborateurs de révélerleur talent,à la fois individuellement et collectivement,et qu'elle contribue àrenforcernotre capacitéd'innovationenfaisant vivrenos fondamentaux, en agissant pourle succès/la réussite du Groupeeten créant un environnement engageant,dans un monde en mutation.