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Support • Sartrouville

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Description de poste

What is Konnect Wifi - Africa?

This is a satellite-connected WiFi hotspot solution for key territories in Africa.

This enables communities in rural areas to have access to high-speed Internet even in the most remote locations.

The Konnect Wifi solution offers maximum flexibility.

Our customers buy a Wi-Fi voucher to match their needs in terms of data, time and speed.

All our customers must buy a voucher and bring their smartphone / PC to access the Internet.

Your tasks : You will work on :

* In-depth analysis of KPI's & Key numbers (key countries / key partners)
* Monitor and analyze performance indicators (optimize quality analysis approach)
* Income monitoring and joint work with manager to find areas for improvement & Development
* Come back with proposals to improve revenue, sales & profitability based on data analysis
* Support in preparing monthly meetings : analysis, action plan, forecast & correctional actions
* Provide support to account managers & partners : telephone assistance, remote monitoring, problem-solving in the field....
* Coordination with logistics to follow-up on inventory / request additional material

You are involved in :

* Development of management dashboards & optimization of reporting production
* Weekly and monthly partner meetings
* Internal business review with your manager and Senior Sales Director
* Tools automation
* Weekly internal meeting

You support :

* Our regional teams
* Our Key partners

Skills required :

* You are preparing a bac + 3 diploma in (training) + Work-study program if

Applicable : 3 weeks at the company and one week at your School

* You have knowledge of tools such as Salesforce, CRM, Platform customer management.
* You have excellent :
* communication
* team spirit
* problem solving behaviour

You have a professional level of English

Your strengths :

Proficiency in computer software

A good grounding in platform / computer park management

Experience in implementation and management

Proven experience in network monitoring or management

Your future workplace :

* You will be based at the Issy-Les-Molineaux site, a stimulating, modern environment,

cross-cultural, at the heart of the various players in the French telecommunications industry, and

close to transport!

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