Qui sont-ils ?
Wiremind est une entreprise B2B SaaS spécialisée dans la conception de solutions avancées d’inventaire, de distribution et d’optimisation pour les secteurs du transport, du fret aérien et de l’événementiel. Wiremind s’appuie sur le design, l’UX, le software et le machine learning afin de résoudre des problèmes techniques complexes, sans pour autant
compromettre l’expérience utilisateur de nos interfaces.
Nos solutions sont utilisées par les leaders de l’industrie pour gérer de grandes quantités de données, garantissant une valeur commerciale et une expérience utilisateur exceptionnelles.
Notre expertise se déploie sur un éventail varié de projets, de la prévision de la demande de passagers dans le secteur des transports à la gestion de la capacité de fret aérien, ou à l’optimisation des ventes de billets pour les clubs sportifs. Nos clients comprennent des compagnies aériennes, des transitaires, des compagnies ferroviaires et des clubs de sport, en France et à l’étranger.
WHAT YOU WILL DO
As a Solution Engineer, you will participate in the development of our Revenue Management solution CAYZN, dedicated to the transportation industry, used by major international accounts such as SNCF, BlaBlaCar, OUIGO, VR, SJ, etc. You will help ensure that the Revenue Management software solutions offered by CAYZN match customer business expectations and needs.
You will join our Product Team composed of experienced Product Owners, RM Experts & Solution Engineers working all together to build the most efficient and ergonomic tool, while keeping our clients at a very high level of satisfaction.
In practice - even though there is no typical day - your missions will be the following :
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Account Management : within your account portfolio, ensuring a direct interface with end-users i.e. ensuring that ‘local’ roadmaps with your customers and ‘general’ Wiremind product roadmap are aligned,
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Customer Success : Providing 1st or 2nd level support for CAYZN users and ensuring that SLAs are met through the usage of Jira Helpdesk ; supporting the Customer Success Manager in keeping internal dashboards up to date,
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Documentation : making sure that our Notion documentation is up to date, readable and engaging for CAYZN end users,
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Taking part in prioritization processes for future developments together with the Product Owners,
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Keep a critical eye and be keen on improving the product, challenging other team members when necessary to bring customers feedback to the table,
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Be an advisor on RM best practices : thanks to your expertise, guiding your customer in finding the best way to use CAYZN to meet their performance goals.
Profil recherché
WHAT IS IMPORTANT TO US
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Master degree or equivalent.
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A first experience as a Solution Engineer would be appreciated.
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Your skills to interact and communicate well, at all levels, in French and English.
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A previous training in software development or project management would be appreciated.
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An interest for the Transport industry and/or Revenue Management.
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Your attraction to convert business requirements into software functionalities,
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Your sensitivity to recognize bugs or display inconsistencies on any web-app.
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An understanding of technical aspects would be appreciated.
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Bonus : A first experience using Jira, Confluence or Notion.
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