Who are they?
Chez Johnson & Johnson, ils pensent qu’une bonne santé est la base de vies plus dynamiques, de communautés prospères et de progrès. C’est pourquoi, depuis plus de 130 ans, leur objectif est de contribuer à aider les personnes à rester en bonne santé à tous les âges et à toutes les étapes de la vie.
Grace a une large gamme de produits au travers de trois entités – Janssen, Johnson & Johnson Santé Beauté France (JJSBF), Johnson & Johnson MedTech – Le groupe Johnson & Johnson s’engage à soutenir les personnes tout au long de leur vie et à adopter une approche globale des soins à travers la prévention, le diagnostic et la thérapie. Ils investissent dans la recherche et le développement pour améliorer la santé et le bien-être des personnes. Ils créent un environnement où la diversité des points de vue et les dialogues ouverts sont encouragés, permettant ainsi aux collaborateurs de se développer. En favorisant la collaboration entre les secteurs, entre les fonctions et avec des partenaires stratégiques, ils agissent comme une seule et même entreprise envers les communautés et le monde extérieur.
Ils comptent sur vous, sur vos idées et sur votre enthousiasme pour les aider à accomplir leur mission : implémenter de nouvelles idées afin d’améliorer la qualité de vie pour tous.
Chez Johnson & Johnson, travail et bien-être sont liés. Ambition et simplicité vont de pair.
Position: CUSTOMER SERVICE REPRESENTATIVE
Location: Prague, Czech Republic
Contract: Part-Time (5 days/32.5 hours per week), 1 year contract
Reporting to: Customer Service Team Lead
About J&J:
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we in Ireland are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”
Job Summary:
Our Customer Services department is targeting all Czech speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Representative serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.
The responsibilities & the impact YOU will have:
· Validating orders
· Processing customer sales orders, free goods, rush orders, and samples
· Responding to customer inquiries for new and existing orders
· Customer complaint management
· Management of customer’s requests in CRM (Customer Relationship Management)
· Entering/processing credit memos/returns
Preferred experience
We would love to hear from YOU, if you have the following requirements:
Essential:
· Native/Fluent level of Czech: You will be mostly communicating with native professionals
· Previous experience from Customer Service for minimum approx. 1 year
· Accuracy and attention to detail: You will be responsible for managing precise order details
· Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
· PC skills: previous experience with Microsoft Outlook, Word and Excel
· SAP knowledge
· Secondary grammar school or higher
· English language – B2 and higher
This is what awaits YOU at J&J:
This is an opportunity to work with a groundbreaking medical device operation and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.
We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.
Whether you’re one of the people who work here, or you’re considering joining the team, we offer:
- An opportunity to be part of a global market leader.
- A dynamic and inspiring working environment.
- Opportunities to work on challenging projects and assignments.
- Possibilities for further personal and professional development/education
- Excellent Benefits
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