Customer service agent

**Company description**


Onepilot is an innovative company specializing in **outsourcing customer support**. Built on a modern and **human-centered** vision, we provide a turnkey solution to help businesses manage customer relationships efficiently and with high quality. Our mission is to ensure a flawless customer experience for our customers.

At Onepilot, we collaborate with **freelance agents** trained to meet each client's specific needs. These agents, compensated based on performance with a quality bonus system, embody our commitment to excellence. We are dedicated to offering them a flexible, transparent, and enriching work environment.

**Job Description**

As a Onepilot agent, you’re a **freelance** in charge of helping our clients’ consumers with their requests.

After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via **email, chat, or call.**

You work from **home**, and will be paid for **each ticket solved**. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between 0,40€ and 2€. On average our agents earn 15€ an hour.

**🔧 What you will do:**

Support customers via email, chat or phone

Use tools and resources to deliver quick and accurate support

Ensure satisfied customers with clear and friendly communication

**✅ What we are looking for:**

Fluency with digital tools and platforms

Strong problem-solving skills and excellent written and verbal communication

Available at least 20 hours a week

**🎁 What we offer:**

Payment per ticket solved (performance-based)

Flexible home working - you set your own schedule

On average, you will earn €15 per hour

Training and ongoing support to help you succeed