Regulatory affairs & quality assurance - medtech saas

Matrix One is a leading provider of software solutions for medical device companies, helping them build their products in an all in one software solution while ensuring regulatory and quality compliance with ease. Our mission is to streamline the product development and compliance process, enabling companies to bring medical devices to market faster and more efficiently.


We're looking for an ambitious collaborator based in Europe with demonstrated experience in the medical device environment, as Project leader, Regulatory Affairs or, Engineer or consultant


In this role, you will proactively engage with customers, understand their needs, and go the extra mile to assist them in achieving their goals, thereby fuelling their continued success.


What you'll do:


* Pre-sales: Engage in consultative discussions with medical device companies, exploring their needs and future goals. You will ensure that our software solutions are aligned to drive their success.
* Onboarding: Collaborate with the team to meet customer needs, promoting successful software usage and enhancing loyalty, retention, and renewal rates.
* Upselling: Regularly assess customer needs and demonstrate how our innovative software can further contribute to their success.
* Training & Education: Develop and maintain a training framework, create a customer success journey map, and adapt it to meet customer needs, all while delivering outstanding training.


All about you:


* 3-5 years of experience as Regulatory Affairs / Quality Assurance (RAQA) / Engineer / Project Manager in a medtech company
* Prior experience of FDA / CE marking approval processes
* Bachelor or Master degree with specialisation on Medtech Regulatory Affairs
* Outstanding communication skills and the ability to cultivate positive relationships with MedTech clients, contributing to their success.
* Proficient in managing customer expectations and delivering high-quality training in line with company standards.